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Sunday, January 20, 2013

The Starbucks Experience: What was it like being a Starbucks barista

July 2012. Upon finishing the one and only examination paper for the final semester in college, it was then the time for us to sit back and relax while waiting for the graduation and the call to serve the country (No, not into the army). But after an irksome period of staying home with nothing other than food, TV and the Internet world, I was desperate to get out of the house and get a job. So, I had myself checking on the vacancies in the classified section on the newspaper and on the Net almost everyday. I eventually got one. It was a job at a pharmacy but they told me to start only after a week later but the job did not excite me much, so I pulled out myself just the day after the briefing. Then, it suddenly crossed me that I should try barista-ing. I actually applied at CBTL but I did not get any reply from them. There, I have wasted a passport picture of mine. Lol.

Few weeks had passed, then one fine day, I stumbled upon an advertisement on the Facebook page of Starbucks Malaysia. Apparently, there was another store opening at a new and latest shopping mall in Kota Kinabalu city. So, I dialed the contact number provided. Few days later, I received the call back and was asked to be present for an interview.

The Interview
The interview was almost an hour long, with countless number of questions, out of a checklist. The petite and strict-looking interviewer turned out to be my boss, also the store manager for the upcoming Starbucks store. The overall interview went fine. I stuttered here and there, but in the end, the boss said, "I like you". And so, I got the job in my hand. RM3.50 per hour for a part-timer, but the salary was not really my concern at that desperate-for-a-job moment.

First Impression (Training Day 1) & Day 2
Because by then, the store was not ready, I was sent to another store at City Mall for training. On the first day, there was the First Impression, which all new baristas (they are called 'Starbucks partners') must undergo. Nothing much; just reading up some information about the company, its mission, vision and values; also the rules and regulations as a Starbucks employee before putting on signature on few pages. Being a Starbucks employee, a full-timer will get a fixed basic salary per month minus few allowances, a four-figure wage per month is possible. While for a part-timer, it is on per hour basis. Working shifts are between 6 to 10 hours; usually 8 hours per shift. Benefits offered to the employees include healthcare benefits, referral programmes and intensive training, employee discount and my favourite: two employee beverages and a meal per shift. Doesn't sound all that bad, right? :)

Anyways, on that very same day, I also met a joyful Leez, who was also in the team for the new store. Both of us had coffee-tasting, conducted by our manager. We were introduced to the crucial steps in tasting coffee and learnt about the high-quality coffee beans that are purchased and brought in by Starbucks. Before I was let go, I was given the uniform: a black shirt, an apron and a cap.

Day 2: Was instructed to do 'Sliding', which is to carry a black bus tub and a towel around, clear the tables and carry all the used mugs and plates to the Back of House (BOH). Also, did dish-washing and sweeping duties. After that, I was given the coffee and tea manual to which I studied diligently to learn about different beverages that Starbucks offers, the ingredients and the procedures/steps in making them. The supervisor there also introduced me to the Bar area (where all the magic happens :P) and all the equipment, before a short tour around the store. Spent the whole six hours studying the manual and getting familiar with the working environment.


Few days before the opening of the store
Gone with the days of training at City Mall. Was told by the boss/manager to gather outside 'our' store at Suria mall. There, Leez and I was introduced to our then future assistant manager, Rudy, and to few other partners. There, we spent days carrying around and organizing all the stuffs for the opening of the store. On another days, we got ready of the banners, flyers and whatnot. I also had another part time job to do, so I was not fully involved in the process of opening and the launch of the store.

Had photography-fun at Jesselton Point despite the scorching heat.

The rest of the working days
After the official opening of the store, I continued training for weeks before I got hold of all the drinks' recipe. Then, it was the time to handle the cash register. It was quite frightening when I first handle one, because
(1) to be held responsible for a large sum of money IS horrifying (you have to get the right amount of money in the cash drawer by the end of your shift)
(2) dealing with customers one on one (I hate dealing with the ones with crappy attitude and those with weird accents/slangs. Worst, foreigners who DON'T and CAN'T speak even basic English. Like, OMG, go learn English before you travel to another country, please!)
(3) I felt like a robot, repeating the same questions every time ("Hot or iced?", "Size?", "Do you want the whipped cream on top?", "That's all?", etc. Then, the mouth went dry from all that talking and could not take a break for a gulp of water because the line was getting longer)
(4) I hate to do Maths in my mind, which is why I am really slow when it comes to money-counting.
But all went well, somehow. Plus, I got to talk to cute guys. We even met a guy who looks like Zayn Malik once! LOL.

The customers can be the most fun and also the scariest thing to deal with. I love watching people; the way they walk, talk, socializing with their friends, 'interacting' with their gadgets when the whole family members are in front of them, etc. Not that I would stare at them like a predator preying on its victim, but sometimes it is quite entertaining to watch people's eccentric behaviours. I also adore all those lovely people/customers who appreciate and acknowledge the service they receive there and actually say 'Thank you' to the baristas, or AT LEAST turn and smile to them as the baristas welcome and thank them upon walking in and out of the store. And those foreigners, I often see them clearing out their table themselves before leaving the store. Very thoughtful. And why can't Malaysians do that? 0_0

Meeting and dealing with customers with numerous characters and behaviours that walked in every day taught me to be more patient and keep putting on a fake smile. Yes, there were 'oppressive' moments while working there, for instance, facing...um..unpleasant colleague/s, dealing with grumpy, crude and fussy customers, working on unfixed schedule and few other unmentionable issues.

Throughout the working period, I have worked alongside a line of awesome partners; seniors and juniors. We do not have wide gap in age among us, so every one is quite friendly and easy-going, and yes, crazily fun at times. I had really fun times getting to know them and working together in running the store. Not only that, I got to know other partners from other Starbucks stores in KK. Overall, it is such a delight to learn about the international brand and its products, as well as to be involved in projects Starbucks is associated with, like the ones below.

 Starbucks Cheer Party 2012.
Coffee-tasting with Gaya Travel Magazine and their guests - bloggers/travel writers.

And after almost five months, I have finally left the job to make way for the teaching career. It was a real pleasure to have the chance to try walking a different career path before venturing into one that I might hang on to (or rather stuck to) for the rest of my life. The experience of working with Starbucks now makes me a Starbucks addict :D

Another memory made: Celebrated the coming of 2013 with the partners.
Will surely miss them and the working environment :)


Current favourite place to hang out (and at the same time, disturbing the partners while they work, LOL)

Well, if you need to know more about the Starbucks' barista job description, just click HERE. And I would be happy to answer any inquiry regarding this job.


Well, thank you for reading this really lengthy post :)

123 comments:

  1. Wow!!! This is amazing reading about Starbuck's Baristas hehehe...I have never tried Starbucks my whole life because I get the impression that it is expensive hehehehe...going to try once hehe :)

    ReplyDelete
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    1. Tq Azham, hehe :)

      Yep, it is a lot pricier than the usual coffee we can get at restaurants, but it would not hurt to indulge in those expensive drinks sometimes, right? Esp frappuccino (ice-blended); refreshing!

      I was not into Starbucks before I worked there too :D

      Delete
  2. Nice article, fantastic pictures, hmmm..I never tried Starbuck before.. :(

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    1. Thank you very much :)

      You should try one some day. Who knows you'll like it :D

      Delete
  3. You should thank me and daya who always brought you to sbux b4 :P last time i remember it was always me purchasing the drinks by myself in sunway and plaza masalam now its a must place to go odi kan haha..

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  4. I love Starbucks. I want to be a barista too, if only there's one here in Terengganu. Haha~
    Nice post Kak Ashley~!
    [Oh, and congrats, you're gonna be a teacher soon! ^^]

    ReplyDelete
    Replies
    1. Thanks, Afiq. There's none there? Oh, that's too bad :(

      Delete
  5. Do you think it is possible for someone who is shy (but is trying to be more sociable) to work there/ get the job?

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    1. It is definitely possible! I am like that too; shy & reserved. Then I thought being a barista would be a great way to sharpen my social skill. And it is! My former colleagues are a bunch of fun people & you get to meet all sorts of customers every day too, especially those who you can strike a conversation with. This will gradually increase the confidence to communicate with people.

      The intention of trying to be more sociable is already a step ahead. What you have to do next is push yourself to take action. Like what I did :)

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  6. Thanks for the advice!

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  7. Wow ! It's really nice reading about your experiences working there at Starbucks ! :) :) Guess what ? On Monday (25th March) I'll be attending an interview for Starbucks.
    I have some questions :
    Actually, I want to work as a Shift Supervisor so do I need to start with being a Barista first ?
    How much (the salary) roughly are we getting per month as a Barista ? As a Shift Supervisor ?
    We get the salary on time or within the first week of the month ?

    Sorry, asking too much about money but I'm kinda broke these days !

    Again, thanks for the tips that you wrote above.

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    Replies
    1. Wow, that's a great news :)

      If you have the right (academic) qualification (a degree at least), then you should really go for Shift Supervisor. The specs of work include more of writing daily reports, but you still have to learn making the beverages, etc. Basic salary for SSV, if I'm not mistaken, is RM1500; as for full-time barista is RM950, as for now. But you'll get more for OT and closing shifts. We usually get our salary on the final week of the month; ours is on 29th, but I'm not sure if it will be the same for other stores. What you can do to get salary on time for the first month is to get your bank account & EPF settled right away, but it still depends on how the store manager/boss manages things. And if you work hard & if you get a good boss, you can go for higher position: Assistant Store Manager, in less than a year.

      I hope this helps. And all the best for your interview tomorrow :)

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    2. Err, I GOT THE JOB !!! :) Thanks for the tips Ashley.
      The interview took about 1 1/2 hours. Most of the time I did the talking. He ! he ! I wanted the interviewer to know that I am able to just simply TALK ! Of course I was trying not to talk simply rubbish & focused more on the 'customer-oriented' tasks that I'll be doing.:)

      The salary given to me (for Barista full time job) will be RM 1200, I think including EPF & stuff. If I do OTs & closing (sometimes at 1 am or 3 am), I'd get more like you said. Roughly, I'd get RM1200 anyway.

      So, this Sunday I'll be attending the 'First Impression', getting to know more things around Starbucks. In the meantime, I have to prepare for 'typhoid injection'. I think many restaurants want this on their employees before start work.
      Did you get the typhoid injection ?

      Anyway, will get you guys posted.
      Thanks.

      Delete
    3. Wow, that's awesome! Congratulations! From your writings, I knew you will get the job. My interview went for more than an hour too (I think). I didn't manage to get the injection; I resigned before I could get one, haha. Yes, that injection is compulsory if you're working at any F&B outlet. But that one shouldn't be a problem. Just get a letter from the company to take to the clinic beforehand. You have to do other kinds of medical checkup, other than getting that injection.

      Yes, do keep us updated! I'd love to read your experience, since I'm still keeping up with what is happening around Starbucks ;)

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    4. Hhmm, today...shopping ! Bought some new pants. Starbucks is a trendy place so I gotta look trendy ! ;) Tomorrow, will get a new pair of shoes, budget less than RM 100.
      Got the Typhoid Injection today too. Cost me RM 55. Can claim from Starbucks, right ?

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    5. Should be :D

      By the way, which store are you going to start working at?

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    6. The store I'll be working in is in Petaling Jaya area. Can't mention it yet...he he...Does Starbucks also provide Dental claims ? Like if we're going to pluck a tooth can we claim it on Starbucks as well ?

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    7. I'm not so sure about dental claims. You can get all the information on the benefits, rules & regulations, etc, on working with company during your First Impression, as you will be handed a Partner Kit, which you have to read and understand. So, at that time, you can enquire anything you want before putting down your signature and become a part of the company.

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    8. Learning to make drinks !!! Not easy ! Like I must memorize every single drop of everything !!!! How to do you manage ? How long did you take ?
      Can you give me step by step procedures to make the drinks, please ??

      I'm doing 5 pm to 1 am shift today....

      Thanks.

      Delete
    9. Just do a lot of practice; you'll get the steps into the back of your head. Start with frappuccino/ice blended drinks first. In my case, I probably took like a month to memorize all the steps & ingredients. Not to forget, all the rules and SOP thing.

      Sorry, I don't think I can teach you the steps in this tiny space, because the steps are quite distinctive for hot beverages & frappuccinos. There should be a Beverage Manual where you can read all about the steps and ingredients of the beverages. You can ask your supervisor/manager on duty. Then, you can copy them down onto your Barista Journal.

      Aahh, the closing shifts. Fun, isn't it? Hehe..

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    10. Just got back from doing the closing shift ! Fun...yes it is !!!! :)

      I mean I like doing the dishes, taking the rubbish out....3 times now I've been doing the BOH...& every time the manager would ask me, "Are you okay ? Tired ?"...& everytime I would answer, "Yes, I'm okay...tired ? No not yet !!".

      I'm not exactly sucking up to the manager but I was telling the truth !! Ha ! Ha !! :)

      My off day tomorrow (Friday)...Saturday closing shift again until 3 am !! Wow !!!

      Sunday, I'm going to the class. What exactly do they teach at the class ??

      Thanks.

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    11. At the class, they will just introduce you to Starbucks company, the history, values and whatnots. Maybe they will show you some videos and do group actitivities for you guys to learn more about Starbucks coffee. Later, after the class, you can jot down your experience and what you have learned on your journal. All that is important for your barista exam later if you want to climb that career ladder in Starbucks :)

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  8. Just started work myself at a branch nearby my place. Partners are cool and so are the managers. Going for some classes this weekend. I'm still having a lot of trouble mixing drinks and I get a little anxious when I get put on the spot to try and make even a mocha frap which is the most basic drink... Loving the experience thus far. Hate how disgusting some customers can get with the mess they leave behind. Aside from that I'm hoping to sharpen my skills to the point that drink making process becomes a breeze. On another note, 50% off fraps whole days on Monday, Wednesday and Fridays now if you bring your own tumbler!

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    1. I am glad that you are loving it! No worries; you'll get to where you can make the drinks with your eyes closed, haha.

      Thanks for the notice & all the best ;)

      Delete
  9. woah, thx for ur sharing, coz i'm recently wanna turn into a barista as well , ur job experience do inspired me a lot! But do u learn the skill before u got the job or get trained while u doing your job? coz i'm thinking to learn before enter, so that i can started well and get familiar with all drinks asap...and i'm kind of worry on the interview part as my english is actually nt that smooth when come to conversation...=P somemore it takes an hrs or longer to be done *faint* and i'm actually didnt finish my college life and get a cert, X_X will it affect me when comes to promote or increase the salary?? coz i really like to hav barista as my main job and i will taking full time as well, i'm kind of worry hw far can i go without a cert.....

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    1. Hi Jia Jun :)

      I learnt the skills while doing the job. There is actually a probation period when you first get into the job. This is when you learn & practice the skills & theories. What you can do now is to read up about Starbucks company & about coffee (e.g. difference between latte & cappuccino, etc). Maybe on the drinks' ingredients if you can find them online.

      The minimum requirements to be a barista are to be able to speak basic English & SPM leavers. Good English is helpful if you want to chat up with the customers. As for your cert, no worries if you don't have it; for full time staff, you will still get basic pay as the other full timers. But for long term, I think it helps you to be promoted faster if you have the cert. But in the end, it all depends on the store manager.

      Glad to help you in any way. Good luck :)

      Delete
  10. i just applied jobs at starbucks as barista part time...how long it take for them to call me for interview...

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    1. It depends on the need of the store. If they need one immediately, they should be calling you in 1-2 days. If not, maybe less than a week :)

      Delete
  11. Hello there Ashley. Thank you for sharing your experiences working at Starbucks. I myself am a coffee/Starbucks lover myself and am greatly aspired to one day open a coffee café of my own. Before I could go about doing so, I understand that I must learn the traits of being a barrister and even to a point of operating/managing a café (of which at current, I have entirely no knowledge about). Therefore, above anything else and before I even begin, I hope to pursue the required hands-on knowledge (even if it meant from the bottom) working in similar café shops; like Starbucks, perhaps. Based on your experience, would you think that Starbucks offers night time employment? Something I can go about after my day time job? Thing is that, I am currently tied up with a certain employment commitment of which I am unable to let loose of at the moment. While at the same time,despite so; I won't want to allow it to deter my determination pursuing my passion on coffee either. Any advise on that? Truly appreciate it. Thank you. :)

    Wei

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    1. Hello Wei. I'm glad that you have the passion towards coffee and inspiration in opening a café :)

      Well, on your concern, it depends on the needs of the store and the Store Manager. Some managers accept minimum working hours of 3 or 4 per day, as for part-time baristas. The manager I used to work with put us on shifts of 8 to 10 hours per day, even for part-timers. And the closing shift starts at 5pm until the closing of the store, which is around 12/1am. Also, different stores have different opening and closing hour.

      So, my suggestion would be: finding out and inquiring the store manager of different Starbucks store near you and work with them on your working schedule. Some managers are quite flexible and understanding. So, you can make agreement with your future (Starbucks) employer in which you can keep your day job and also, working in Starbucks; learning and gaining experience for something you love: coffee! And yes, I would not recommend you to drop your day time job now, until you have work long enough in the coffee-related job and you are certain of what you want for the future.

      I would say, gaining experience in Starbucks is a good start because you will learn a lot about coffee (the beans, origins, ways to taste and prepare them, etc), customer service, customer's needs, management, and a lot more. Also, you will meet a lot of people from different backgrounds and widen your social circle, even if you are working from behind the bar :D

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    2. would i thinks the same thing too

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  12. Hi Ashley.

    Thanks for sharing with us your experience. :)
    at least i can get a peek on how the barista work is. because i'm thinking to apply
    a part time there.
    however, since i'm a student. do you think they will let me work only on friday, saturday and sunday?

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    1. Hi Ailee :)

      Yes, they accept students (above 18 years old) as part-timers there. And they are allowed to work on weekends. However, part-timers have to fulfill at least 20 working hours per week. That is stated in the agreement/contract to be employed there. But you can always ask the manager of the Starbucks store you are intended to work at first, and work on your schedule with him/her :)

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  13. hey ashley, i wanna know that whether i can quit the job if i feel that i'm not really into the job if i work less than a month? btw, i'm a new part-timer at starbucks too. :)

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    1. Hi Priscilla :)

      You still have to give at least 2 weeks notice to your employer. That is for part-timers. And a month notice for full timer :)

      Delete
    2. Thanks for your reply! But I don't have the courage to tell the store manager but I still have to!! Meaning that if I inform them today I still have to work for another 2 weeks right? :)

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    3. yup the policy had change already..a month for part timer as well. Do i need to give any resignation letter to the store manager btw?

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    4. Yes, you still have to give a letter. And work for another 1 month before you leave :)

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  14. Hello :) I have a question to ask, what is basic salary for the staff? and is every outlet is the same? sorry for any grammatical error, not really good in english ;)

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    Replies
    1. The basic salary for full-timers is about RM1100-1200 now. The basic should be around that range.

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  15. Hi,i wanted to be a part time barista at starbucks also,what questions will the interviewer ask during the interview?what should I wear to the interview?izit have to be formal?
    looking forward for ur reply...thx
    XDD

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    Replies
    1. The interviewer would ask about your skills, as well as experience related to customer service, e.g how you would handle customers in different situations, etc. Also, why they should hire you. Stuff like that.

      As for attire, make it semi formal/smart casual. No T-shirt, no ripped jeans, no slippers. Perhaps a collared shirt, slack & shoes :)

      Delete
  16. Hello, tomorrow i will be interviewed as a part time barista..
    my question is how much they pay per hours for part time?

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    1. Hello Alya.

      During my time, it was RM3.50 per hour. I was told the wage has been raised since early this year. So, it should be around RM4/hour :)

      Delete
  17. Hello Ashley ^^, thank you for sharing your working experience. That make me feel excited to work at starbucks. I am a stpm leaver and I am gonna look for a job while waiting my result. Can I know what I need to prepare for the interview? And I have nothing skill , as you see my English is poor lot of grammatical error. If my English is not good , the chance I apply a job as a barista will affected ? I hope to be a coffee barista . Part time can be a barista? I am sorry for asking you such many questions. I am grateful to read your article. Thank you very much^^

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  18. Hello Ashley^^, thank you for sharing your working experience. That make me feel excited to work at starbucks. I am planning to work there. Can I know what I need to prepare for the interview? I mean speaking English or communicating with English or answer with English? I am a shy person. I never work before. I am a stpm leaver. I am looking for a job while waiting for my result. But as you see my English is not good enough. A lot of grammatical errors. If I want to apply a job as a barista , the chances i got hire is high or low? Sorry for disturbing you and ask many questions. Thank you very much^^

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    Replies
    1. It is best that you communicate/speak in English during the interview, because Starbucks is an international brand and you will be serving and dealing with foreign customers almost every day if you work there. So you have to show the manager that you are fit to work there. Being shy shouldn't be a big problem; I am shy too but I dealt with a lot of customers of all kinds and working at Starbucks is all about providing service and dealing with the customers. Only basic English is needed; as long as you understand the language and people understand your spoken English, then I don't see a problem of them hiring you.

      Happy to answer your doubts :)

      Delete
  19. Hi Ashley !

    This post is truly helpful ! Thank you for that. :) One question, is it true i need to at least work there for 6 months (barista post) ?

    ReplyDelete
    Replies
    1. You are most welcome :)

      The minimum 6 months period of working there is for full time post.

      Delete
  20. Hi.. Im working at Starbucks too as Barista.. Started as part time and now convert to full time. Its was so fun working there.. Thanks for sharing your experience.

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  21. being an ex-barista myself i do missed being one. worked at the kl sentral outlet for awhile to fulfill my semester's break and it was an exhilarating (albeit a bit tiring) experience that i hoped could do all over again in the future. hahahahaha...

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  22. Heyy girl i love your post! I am thinking to work for my local Starbucks here in Sarawak during my sem break in December. So my question is, is it possible for me to apply as a barista for only a month? Thanksss!!

    ReplyDelete
    Replies
    1. Hello there :) They don't usually take staff for a term that short. Unless you don't tell them you'll only be working for a month. Haha.

      Delete
  23. hello~^^ just want to ask if it is possible for me who is 17 years old and i plan to work at starbucks after my spm end?they will accept me?and plus i can speak english just that im not confident with my english cause sometimes even in bahasa,some people can`t understand what am i talking about:( so it kinda make me lost confident speak in english

    ReplyDelete
    Replies
    1. Hello :)
      They would probably hire SPM leavers, especially during peak/festival seasons. Also, only basic English is required. The manager/your interviewer will decide later during the interview whether your speaking is comprehensible. Just go for it; who knows you will get the job & hence, the experience ;)

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    2. Hahaha alright!^^ i will try my best,hope i will get the job:D

      Delete
  24. Hello. I'm planning to ask for a job at starbucks nearby my house. Can you tell how should i ask for the job as this is my first time going for a job. thank you! :)

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    Replies
    1. You can just go & ask any of the barista/stuff for the application form. Don't forget to bring your smile, haha..

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  25. do starbucks barista need to speak really good english? im a chinese and i dont really speak english very well but i feel like experiencing barista job in starbucks. haha

    ReplyDelete
    Replies
    1. They only need basic English. As long as you can understand customers' requests & respond to them in basic English, then it's fine.

      Delete
  26. do we need to bring our SPM certificate during interview ? can I just bring my stpm semester result? by the way,hi my dpm senior!

    ReplyDelete
    Replies
    1. Ya, if you have both, just bring them. Oh hi anonymous DPM junior!

      Delete
  27. Hi may i know what should i prepare when interview? just now i call the near by starbuck locator but they say full job position>< I really hope i can work as a part time barista.
    May i know part time barista need to sign contract or not?
    I decide work on weekend on December and work everyday from Jan to Feb 2015.
    Thanks for your answer :D

    ReplyDelete
    Replies
    1. Prepare resume/CV, copy of IC & SPM result slip. Some stores only want full-timers. You can try other stores if there are any others. Yes, you still have to sign few documents even as a part-timer.

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  28. Hi Ashley! I just graduated from high school (so I am 17) and I am interested to work at Starbucks, am I eligible to apply? ( I am still waiting my SPM result ) I think I will only have 3 months for working cause I have to enter college later.... Thanks! :D

    ReplyDelete
    Replies
    1. Most of the stores prefer long term staff. But you can always try out your luck 😊

      Delete
  29. I didn't know that you have to clean the toilet?

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    Replies
    1. Yes, unfortunately you have to, if the store has its own toilet. The store I worked at doesn't, so no fuss! Hehe..

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  30. Hey Ashley,

    If I choose to work full time, will I get to have one day break every week? Can I choose which day to have my break?

    And... what are some of the questions they ask during interview?

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    Replies
    1. Yes, you will get one day break every week but you can't decide which day it will be. The interview questions may include why you want to work there and what are your positive qualities.

      Delete
  31. Hey Ashley!

    I just applied with three Starbucks outlet here in Kuching. It has been a week now and there's yet good news. However, I'm quiet eager to work with the company though and intend to do full-time. Anyway, great article!

    ReplyDelete
    Replies
    1. You can wait a little longer or you can just call them to check your status. Best wishes to you. Thanks, btw!

      Delete
  32. Hey there,

    I just joined with Starbucks for a few weeks and up until now I still can't remember and keep forgetting the drinks' recipes. I feel frustrated and disappointed with myself when I can't be much help especially during busy crowd. Besides, our store's lacked of partners so the pressure's intense. Hence, the question is - is there a way to help remember recipes faster or just like what other baristas said, it takes time? Thanks!

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    Replies
    1. Hi there.

      I think the most effective way is to make the beverages more! Then, the steps will be just at the back of your head. You can also learn by observing your senior partners when they make the beverages. Also, one of my colleagues used to memorize the steps by writing the formula on those mark tags.

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  33. Hi Ashley,

    I have some special request which I have a friend he is a very big fan of starbucks and we are celebrating his big birthday soon. As we know he were looking for starbucks employee apron pin especially for the 12,13,14 or 15 anniversary starbucks employee pin (He has the one for 16) We are planning to get him a special birthday celebration with special gift. Do you have any ex colleagues who willing to sell their employee apron pins? I am sure he will take care of it very well and appreciate it.

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  34. Hi Ashley, do you know the pro and cons to working as part time in Starbucks?

    Part time workers have benefits? e.g EPF, SOCSO, HEALTH

    ReplyDelete
    Replies
    1. Part-timers get paid on hourly basis, while full-timers get fixed basic salary monthly. But part-timers get benefits too, like full-timers do, like the ones you stated :)

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  35. Hey Ashley!
    I was wondering, is there a probation period when you first get hired?

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    Replies
    1. Hi :)
      Yes, there will be a probation period, but the period length depends on the store manager.

      Delete
    2. Hye !! Good luck !! From Starbucks Penang Island #NWP099

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  36. Wow!You are really lucky to get an interview on the first try.I've applied twice and i still didn't get any respond :(

    ReplyDelete
    Replies
    1. Perhaps the store doesn't need new barista. Try different stores or during the festive seasons :)

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    2. Perhaps the store doesn't need new barista. Try different stores or during the festive seasons :)

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  37. Hi Ashley , is it possible to convert from full-time to part-time once I got the job ? I applied for full-time

    ReplyDelete
    Replies
    1. The stores usually prefer full-timers, but you should ask before the store manager/supervisor beforehand ;)

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    2. Dear Ashley, i actually want to apply barista for full timers..is the salary is above than rm1000? And there is a lot of benefits if we work there? Is the works is very tough?

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    3. Hello Anonymous, yes, the salary for full-timers is above RM1000, and that doesn't include OT and other allowances. You'll get other benefits of course. One of my favourites is getting two free beverages and a meal every day. Learning to make the beverages is fun, but the tough side is dealing with customers of all kinds. It is an interesting experience especially if you have helpful and fun colleagues around you :)

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  38. Hi Ashley, may I know normally what questions interviewer will ask in the interview section? I applied for part time

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  39. Hi Ashley, I applied for part time. May I know what question normally they will ask in the interview section?

    ReplyDelete
    Replies
    1. Hi Isaac, they might ask your availability of working hours (from what time till what time), whether you can work on shifts, your best qualities (why they should hire you), whether you can work under pressure, etc. They also might give you few situations with customers and ask what you would do. Just answer the interview questions with confidence :)

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  40. Hi Ashley! Thanks for sharing your experience, loved it. I finished SPM and now waiting for results. I'm thinking of applying as a part timer at starbucks here in Selangor and I was wondering.
    How long is the training/probation period? What is the probation period? What do I do in the store since I wont know how to make the coffee perfectly yet? Do you get salary for that period? Can choose how many hrs/days I want to work? Whats the minimum hrs days?
    So there are my questions lol sorry for asking a lot >.< and one more thing, how exactly do you engage/chat/be friendly to the customers? I get real anxious and nervous when talking to new people bc I worry they wont like me or something huhuhu.
    Thanks Ashley for taking time reading this T_T

    ReplyDelete
    Replies
    1. Hi Ameerul, thanks for dropping by ;) As for your questions:
      1. Probation could be weeks or months, it doesn't really make any difference. It depends on your speed of learning things.
      2. Other than learning to make the beverages, you will do 'sliding' which is to clear and wipe the tables, take out the trash, refill the milk into the fridge, heating and preparing the food, making notes, tasting/testing coffee beans to learn the different aroma & taste, and many more actually.
      3. Yes you will get salary, as long as you (and the management) submit and settle your documents fast (bank account, KWSP, etc).
      4. You have to fulfill the minimum hours per week, which I forgot how much for part-timers. You can ask the supervisor/manager.
      5. How to be friendly, hmm, just think of them as your long-time friend. Smile, help them if they need anything. Starbucks customers are usually friendly esp. the foreigners (the Mat Sallehs). When they look angry or unsatisfied with the service, just say sorry and see what you can do for them. For this one, you will get a lot of experience in handling customers of different kinds :)

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  41. and also, how long from when we start training to when we can make coffee to customers?

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  42. Hi Ashley. Will Starbucks accept a part timer who works only for 3 to 4 months?

    ReplyDelete
  43. Hi Ashley. Will Starbucks accept a part timer who works only for 3 to 4 months?

    ReplyDelete
    Replies
    1. Hi Yi Fan :)

      They don't normally do, but you can try applying on peak/festive seasons where they need more barista to help around :)

      Delete
  44. Hello Ashley!
    Truly thankful for your post which has a wealth of information of working at Starbucks haha. There simply isnt enough of such posts in Malaysia. Can I ask if there is a minimum number of days that part timers have to work on in a week? Or is it enough to fulfill the minimum number of 20 hours. I'm already working a part time job and can therefore only make it on certain days.

    ReplyDelete
    Replies
    1. Hi,

      Glad that this post helps. Yes, part timers need to fulfill minimum number of 20 hours per week, but they need to work on shifts at least 8 hours per day. So 3 - 5 working days per week is okay. Note that this depends on the management/admin/store manager.

      Delete
  45. great .. would now i was interesting to apply the job at starbucks but then the problem is how can i get the job ? would i got a experience in hospitality but maybe is not as same like starbucks ... btw have u got a number so we can share a experience on it maybe?

    ReplyDelete
  46. It is available for school leaver to work in?

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  47. hi there, Just want to know when you do the medical check up, what kind of thing that they check?

    ReplyDelete
    Replies
    1. Hi, they will do Xray, urine test, vision/eyes, any allergies, etc. I could only remember those, sorry.

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  48. Hi, need you to reply as soon as possible.

    I will attend for the interview tomorrow as Barista. What kind of the question usually the interviewer will ask? And...how about the dressing code for man to attend Starbucks interview? Formal?

    Thank you!

    ReplyDelete
    Replies
    1. Hi, they would probably ask about your positive qualities, why they should hire you, whether you can work in groups/under pressure, perhaps give a situation related to customer service, etc. As for dressing, you can wear collared shirt/Tshirt & slack, no jeans and shoes (no open-toe sandals). All the best!

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    2. Thank you so much! I really appreciated for your fast reply. 😭 Tq!

      Delete
  49. Hi, thank you so much for sharing the experience. I'm interested to work as part time barista. Would the manager consider me if my schedule is not available for the night shift? Thank you.

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    Replies
    1. I'm afraid not, but you can always try asking the manager beforehand 😊

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  50. Mau apply jua tp xprh ada experience kerja d starbuck haha

    ReplyDelete
    Replies
    1. Boleh ba apply walaupun teda experience kerja di mana2

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  51. Replies
    1. P ja mana2 Starbucks, minta borang application, isi & tunggu kena call utk interview.

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  52. Hey there Ashley! I know this post is old but ill ask anyway. How do you guys go home when you end your shift at 1am? Is everyone required to have their own transport? I wanna work at Starbucks but anything over 10pm and ill have trouble getting home as my dad finishes work at that time. A fast reply is appreciated. Thanks!

    ReplyDelete
    Replies
    1. Hi, most of us had our own transport at that time. so getting home late wasn't really a problem. I don't think the company provides transport for the staff. But you won't lose anything by asking them.

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  53. Hi Ashley! I often see some employees of Starbucks wearing different colours shirts. What does this indicate ya? Like I saw at least one would wear grey, probably like two of them wear red and the rest black shirt. Do the colours represent their job/positions?

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    Replies
    1. Hi.
      Yes, the colours represent their position. I can't really tell what colour represents what position, since I have long left Starbucks. But it also depends on the period/season, e.g. for Christmas month, they wear red/green shirt and different colours of apron & cap.

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